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Terms and Conditions

www.doubble.agency

 

PREAMBLE

 

These general terms and conditions of sale are agreed upon between Doubble Agency, LDA, headquartered at Rua Pinheiro Borges 5, 1ºEsq, 2610-139, Amadora, with tax identification number 517 761 726 and contact number +351 916 396 512, hereinafter referred to as Doubble Agency, and individuals wishing to make purchases through the website www.doubble.agency, hereinafter referred to as the "User."

 

The parties agree that purchases made through the website www.doubble.agency will be governed exclusively by this contract, excluding any conditions previously available on the website.

 

ARTICLE 1 – OBJECTIVE

 

These general terms and conditions of sale aim to provide and define all necessary information for the User regarding the process of ordering, purchasing, payment, and service provision carried out on the website www.doubble.agency.

 

These conditions regulate all the steps required to complete the purchase and ensure the continuation of this service provision to the User.

 

ARTICLE 2 – ORDERING

 

The User places an order by completing the purchase process on the website www.doubble.agency, adding the desired product(s) or service(s) to the shopping cart.

 

To submit an order, the User must:

 

Register on the website www.doubble.agency by providing the requested information.

 

Log in by entering the email and password chosen during registration.

 

Complete the information and select the available options throughout the checkout process (delivery and billing address, shipping method, payment method, as well as the tax identification number (NIF) and name to be included on the invoice).

 

The User's final confirmation of the order signifies full and complete acceptance of the prices and descriptions of the products/services available for sale, as well as these General Terms and Conditions of Sale, which will be the only ones applicable to the concluded contract.

 

Doubble Agency will honor orders received online. If the service is unavailable, Doubble Agency agrees to inform the User as soon as possible.

 

The details on the invoice are the sole responsibility of the User. Once issued, the invoice cannot be reissued with changes.

 

If payment for the invoice is not received within the specified period, the order will not be guaranteed.

 

ARTICLE 3 – PAYMENT

 

On the website www.doubble.agency, Doubble Agency offers the User the following payment methods via Easypay - Instituição de Pagamento Lda:

 

Credit card (Visa, Mastercard)

 

Multibanco reference

 

Bank transfer

 

For credit card payments, the charge will be made to the User's card immediately after confirmation of the service's availability. If any ordered service cannot be provided, its value will be refunded to the User's card after the order is closed.

 

ARTICLE 4 – SERVICE DELIVERY

 

The service will be provided after confirmation of the payment.

 

ARTICLE 5 – PRICES

 

Prices are quoted in Euros, including all applicable taxes and fees, taking into account the VAT rate in effect on the order payment date.

 

If there is a price increase for any service, the User will be immediately informed and may choose to proceed with the order (by paying the difference) or cancel it.

 

ARTICLE 6 – CANCELLATION AND REFUNDS

 

The cancellation or refund process is handled on a case-by-case basis by Doubble Agency. Requests must be submitted in writing to the email address info@doubble.agency within 15 days of the order. Instructions for cancellation or refund of the payment will be communicated and defined by Doubble Agency through the same communication channel.

 

Whenever possible, refunds will be processed using the same payment method. If this is not feasible, the User must provide proof of payment and account or card ownership to facilitate the refund via bank transfer.

 

Doubble Agency commits to refunding the User within a maximum period of 30 days.

 

ARTICLE 7 – PRIVACY POLICY

 

The processing of your data complies with data protection legislation. These data, processed electronically, will be stored in the Doubble Agency database(s) and are intended for the registration and presentation of other products and services, as well as institutional information provided by Doubble Agency.

 

Providing your data is optional, and you are guaranteed, under the law, the right to access, rectify, and delete any data directly related to you, either personally or in writing, directly to the address listed on the homepage of this website.

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